FAQs
When will I receive my order?
Orders in Cairo and Giza typically arrive within 1-3 days (excluding Fridays and holidays). Orders in all other cities arrive within 3-5 business days. We also have a Same Day Delivery option for orders placed prior to 12 PM (Not applicable on Friday or Public Holidays.) We’ll send you an email with a tracking number once you confirm your order.
For further questions, contact us at support@adamsformen.com
You can also check your order status via the chat bubble at the bottom right of your screen.
What are your shipping rates inside Egypt?
- Cairo and Giza (Same Day Delivery): 120 LE
- Cairo and Giza: 60 LE (1-3 business days)
- Alexandria: 70 LE (3-5 business days)
- Canal: 75 LE (3-5 business days)
- Delta: 80 LE (3-5 business days)
- Upper Egypt: 95 LE (3-5 business days)
Shipping durations are best estimates provided by our carriers and may sometimes change due to circumstances beyond our control.
* Same Day Delivery is for orders placed before 12 PM (excluding Friday & National Holidays)
Do you ship internationally?
Yes. Our international customers can shop directly from our site and have their orders shipped to their doors. Besides shipping to all Gulf Countries, we also ship to Europe, North America, and other places.
How can I track my order?
Once you place an order, you’ll receive a message to allow you to track your order's progress. Also, you can always track your order using the Chat Bubble on the website homepage.
Can I return products?
In short: Yes.
You can return any defective or incorrect items within 7 days of receiving your order.
Your refund will be issued to the same payment method used at checkout.
Just email us at support@adamsformen.com with your order number and the products you’d like to return, your reasons for return, and our team will handle the rest.
How are Adams’ formulas created?
Adams products are formulated at an international formulation laboratory with global accreditations. Before products are offered to our customers, they go through a rigorous procedure of testing to make sure they're approved and worthy of our customers.
What forms of payment do you accept?
We accept Cash on Delivery, online payments by card, and E- Wallets.
Can I sell your products?
Sure! We have a dedicated section on our website for this called Wholesale Inquiry. You just need to send us an email and we'll get back to you to set a meeting.
